FAQS

GENERAL PRODUCT INFORMATION

1. What is in the Clear Choice Spa Drops, Swim Spa and Pool Treatment?

2. How was it discovered?

3. How long has Clear Choice been proven to work?

4. How much does it cost per month or year to use your hot tub products?

5. How much does it cost compared to traditional spa maintenance?

6. Will your Clear Choice products work with all types of water conditions?

7. Can I use the Clear Choice Water System in Soft tubs & small spas?

8. Chlorine and Bromine makes my skin break out in a rash.  Will your products help with this?

9. How will Clear Choice affect my hot tub plumbing and mechanical parts, etc.?

10. How do I know your products are working and my hot tub is safe?

11. I am chemically sensitive, will your products work for me?

12. Are your products safe for my kids?

13. Do I ever need to shock my hot tub and if so, what should I use?

14. How long with my Start up Kit last?

15. Do I need to buy anything else besides your Start up Kit for my Hot Tub?

16. What will my local hot tub store or dealer tell me about Clear Choice?

17. What's the difference between your products and other natural products on the market?

18. Do your products sanitize the water?

19. Can I use scents and aromatherapy salts with your products?

20. Do we need to shower before we get into the hot tub when using your products?

21. How long have you been in business for?

22. Can I go on vacation and leave my hot tub alone for periods of time?

23. Is there a temperature that is too high or too low for your enzymes to work?

24. Will Clear Choice still work if I have an ozone or ultra violet light installed in my spa?

25. Why can't I find your products in Hot Tub stores?

26. Your products sound too good to be true.  Why isn't everyone using your products?

ORDERING, SHIPPING AND MONEY BACK GUARANTEE

1. How do we ship, what does it cost?

2. Do you ship to other countries and what does it cost?

3. Where can I find a coupon code to get a discount with your products?

4. How does the Money Back Guarantee work?

USING OUR PRODUCTS WITH SOFT TUBS AND PORTABLE HOT TUBS

1. Will your products work with Soft Tubs?

2. Do I use the same amount of Spa Drops for my Soft Tub?

WATER CHANGES AND MAINTENANCE

1. How often should I change out my water in the hot tub?

2. How do I clean the filters and the Micron Sleeve with your system?

3. Is it okay to use bleach or chlorine to sterilize my filters and Micron Sleeve?

4. Do I need to buy anything else besides your Start up Kit for my Hot Tub?

5. Do I need to use the Spa Prep and purge my filter with each water change?

6. Can I use my old filters when I change over to the Clear Choice System?

7. Do I need to purge my hot tub with the Spa Prep even though my hot tub is brand new?

8. Can I leave the tub running with the Spa Prep for longer than 7 days?

9. We only use our hot tub once or twice a week. Should we adjust the weekly dosage?

10. We use our hot tub everyday, should we use more of the Spa Drops?

11. What is the best way to clean our hot tub cover while using your products?

12. How do I figure how many gallons my hot tub is?

13. How often should I use the 'Spa Prep' product?

14. Do I add the Spa Drops when I am using the 'Spa Prep'?

15. Can I reuse the 'Clear Choice pre-filter' for the garden hose to fill my tub?

16. How often should I clean and/or change my spa filter?

17. Do I need to check pH & Alkalinity?

USING THE SPA PREP AND PURGING THE HOT TUB

1. Do I have to use the Spa Prep for the system to work and how long do I leave it in the hot tub for?

2. What is in the Spa Prep and can I use the spa during the purge?

3. Why do I need to remove the filters when I use the Spa Prep for the purge?

4. How long should I run my hot tub with the Spa Prep?  Does the hot tub need to be hot and do I run the jets each day during the purge time?

5. My hot tub is overflowing with foam during the purge time, what should I do?

6. Do I need to use the Spa Prep and purge my hot tub even if I a have been using your system with each water change?

7. Do I need to purge my hot tub with the Spa Prep even though my hot tub is brand new?

8. Can I leave the tub running with the Spa Prep for longer than 7 days?

9. How often should I use the 'Spa Prep' product?

10. Do I add the Spa Drops when I am using the 'Spa Prep'?

ABOUT OUR SPA DROPS

1. How do I know if I'm adding too many to too few Spa Drops to my water?

2. How long will my bottle of Spa Drops last for and how can I tell if it's still good?

3. What's the best way to store my bottle of Spa Drops?

ABOUT OUR MICRON SLEEVE

1. What is the Micron Sleeve and how many do I need?

2. How do I clean the filters and the Micron Sleeve with your system?

3. How long will the Micron Sleeve last for?

ABOUT OUR HOSE PRE-FILTER

1. How does the Hose Pre-filter work?

2. I already have a house water filter system, do I still need to use your Hose Pre-filter?

3. How long will my Hose Pre-filter last?

4. The water flow in my Hose Pre-filter is coming out very slowly?

5. Can I reuse the 'Clear Choice pre-filter' for the garden hose to fill my tub?

ABOUT OUR SWIM SPA AND POOL TREATMENT

1. What do I need to order to use your products for my Swim Spa?

2. Do I need to use chlorine with the Swim Spa Treatment?

3. Can I use just the Swim Spa Treatment without changing my water?

4. How do I figure how many gallons my pool is?

ADJUSTING THE pH

1. What is a natural way to increase or lower my pH?

2. How do I know how much white distilled vinegar or baking soda to use when adjusting my pH?

TROUBLE SHOOTING

1. There is a brown gooey build up on and around my filters?

2. I have a silky residue in my hot tub.

3. The walls of my Soft Tub are slippery?

4. I have white cloudy water after adding my initial dose of Spa Drops?

5. I have rough surface deposits in my hot tub.

6. I have green tinted water in my hot tub.

7. I have a light musty odor in my hot tub.

8. I have a foul sour odor coming from my hot tub.

9. I have floaties in my hot tub.



**************************************************************************************************

General Product Information

What is in the Clear Choice Spa Drops, Swim Spa and Pool Treatment?
The ingredients in our products are a blend of several types or classes of natural enzymes and co-enzymes that rapidly start the natural oxidation process and the self-purification of your spa, swim spa and pool.  It contains a non-toxic surfactant (soap) that breaks down organic waste to a smaller size.  The smaller waste particles allow for a rapid, natural oxidation process to occur.  Our treatment also contains a special nutrient (food source) that sustains the healthy bacteria but will not feed any type of infectious bacteria we do not want.  This ensures that the enzyme system stays alive and healthy between soaking and swimming.  Back to top

How was it discovered?
This natural spa water system was invented by a leader in the natural bioremediation field, John Warberg. He has replaced traditional toxic chemicals with enzyme formulas in a multitude of industries including medical and dental, food processing, agriculture, wastewater, recreational waters, meatpacking and aquaculture.  Back to top

How long has Clear Choice been proven to work?
This natural system has been on the market since 1996 with great results and tens of thousands of satisfied customers in the US, Canada, Australia, New Zealand and the UK.  Back to top

How much does it cost per month or year to use your hot tub products?
On average the “Start up Kit with Micron Sleeve”  ($144.95) lasts at least a year.  The bottle of Spa Drops can last up to 18 months or more.  The average cost of using our products is less than $12 per month.  Back to top

How much does it cost compared to traditional spa maintenance?
You will spend less time and money maintaining your hot tub with Clear Choice than with any other purification system on the market, much less.   Back to top

Will your Clear Choice products work with all types of water conditions?
Clear Choice works very well with most water.  Those with very hard or very soft water will need to be more patient as the water goes through changes to find it's balance.  In most cases, people that have these types of water will struggle with just about any system, but Clear Choice will still be a natural chemical free experience for you and your family.   Back to top

Can I use the Clear Choice Water System in Soft tubs & small spas?
Yes, but you will want to cut the initial and weekly dosage in half.    Back to top

Chlorine and Bromine makes my skin break out in a rash.  Will your products help with this?
Absolutely!  Many of our customers come to us for this reason alone and find great relief that they can now use their hot tub again without the side effects that chemicals cause.  Our enzymes are very gentle on your skin, hair and clothing, and even soften your skin.    Back to top

How will Clear Choice affect my hot tub plumbing and mechanical parts, etc.?
The enzyme products are non-corrosive so your hot tub and parts will have much less wear and tear than using normal chemical additives.     Back to top

How do I know your products are working and my hot tub is safe?
You can order bacteria test strips online to test your water. Most customers can tell by the quality of the water when they lift the lid.  If it doesn't look or smell inviting don't get in.  If you have any questions about your water condition, give us a call on our toll free number 1-800-730-8582
       Clear Choice has been selling their products in many countries since 1996 and has never had an incident where someone was harmed or became sick from using our products.    Back to top

I am chemically sensitive, will your products work for me?
Yes, many of our customers have bad reactions to chemicals and have found us as an alternative.  Even our customers with extreme immune deficiency use and love our products.     Back to top

Are your products safe for my kids?
Yes, our products are safe for every age person.     Back to top

Do I ever need to shock my hot tub and if so, what should I use?
In most cases you would never need to shock the hot tub with chemicals but if you have a heavy load use and need to bring the water back to balance again quickly, we recommend a non-chlorine product called MPS (MonoPeroxySulfate) which will quickly do the job of oxidizing your water. This will clear the water again and is compatible with our products.  You can also use Hydrogen Peroxide.      Back to top

How long with my Start up Kit last?
The kit usually lasts year to 18 months depending water changes and usage.
With each water change you will want to run the Spa Prep and a new Hose Pre-filter for best results.    Back to top

Do I need to buy anything else besides your Start up Kit for my Hot Tub?
You will need something like a 5 gallon bucket to soak your filters in once a month, some pH test strips and possibly some pH up and down, vinegar and baking soda are good choices.     Back to top

What will my local hot tub store or dealer tell me about Clear Choice?
Many retail spa dealers around the world carry the Clear Choice system. Yet some retail spa dealers are unconvinced. The typical spa store applies a 100% mark up on spa chemicals and the majority of store profits come from chemical sales. This limits profits because the Clear Choice system replaces several products that are needed when using chemicals. We have the most cost-effective and completely natural, total spa system on the market today. We also have doctors, clinics, natural food stores and other retailers that sell our products.      Back to top

What's the difference between your products and other natural products on the market?
The biggest difference is that most if not all the other natural enzyme products still require you to add chemicals (i.e. shock) to your water on a regular bases.  Our enzymes are so highly active that that shocking is not necessary (unless under extreme heavy load situations). 
The cost of our products is also less expensive than many of the other products on the market.     Back to top

Do your products sanitize the water?
The enzymes and surfactants in our products break down the organic matter in the hot tub so fast that it eliminates the food change for harmful microorganisms to live. This makes a purified, living water, not a sanitized, dead water.      Back to top

Can I use scents and aromatherapy salts with your products?
Yes! We recommend a product call "Spazazz" which is compatible with our products.      Back to top

Do we need to shower before we get into the hot tub when using your products?
Showering beforehand is always a good idea but not necessary for our products to work.      Back to top

How long have you been in business for?
Clear Choice has been selling their products since 1996 and Nature's Hot Tub Treatment has been in business since 2010 selling Clear Choice products all over the United States and Canada.     Back to top

Can I go on vacation and leave my hot tub alone for periods of time?
Yes, just put in your normal weekly dose; leave the maintenance cycle on, as normal, and it should be fine without adding any more drops while no one is using it.      Back to top

Is there a temperature that is too high or too low for your enzymes to work?
If you can put your body in it, the enzymes can also be in it.      Back to top

Will Clear Choice still work if I have an ozone or ultra violet light installed in my spa?
Yes, our products are compatible with ozone and UV lights.     Back to top

Why can't I find your products in Hot Tub stores?
Although some Spa and Pool stores do carry our products most of them make their money selling chemicals and products to keep those chemicals balanced which keeps customers coming back again and again.  With our products, once you buy the Start up Kit we may not hear from you for another year or so.      Back to top

Your products sound too good to be true.  Why isn't everyone using your products?
We hear this all the time along with how much our customers love our products and tell their friends and family about them.
More and more people every year are realizing the health hazards of soaking in water that has chemicals in it and are looking for alternatives. 
       We hope they find us.      Back to top

**************************************************************************************************

Ordering, Shipping and Money Back Guarantee Policy

How do we ship, what does it cost?
We ship all products usually the same day or within 24 hours of order being placed via 2 to 3 day Priority Mail within the US only. Start up Kits with Micron Sleeve is Free Priority Mail shipping and handling. All other orders under $144 are charged $6.95 for Priority shipping and handling.

Do you ship to other countries and what does it cost?
Please call us at 800-730-8582 for cost information on shipping to your country prior to placing an order.     Back to top

Where can I find a coupon code to get a discount with your products?
When we can offer discounts to our customers, we put them right on our “Order Now” page. This would be the only place you could go to find out what is being discounted at that time.     Back to top

How does the Money Back Guarantee work?
All products may be returned within 90 days of purchase for a 100% refund minus our Priority Shipping cost to you of $8.95 providing the customer used the products according to the directions provided. 
If you are a new customer with a new or used hot tub or spa, you must use the Clear Choice Start up Kit with Micron Sleeve to qualify.
Only first initial orders will be refunded.  
Once we have received the products, a refund check will be issued within 48 hours and mailed to your shipping address.
Back to top


**************************************************************************************************

Using our products with Soft Tubs and Portable Hot Tubs

Will your products work with Soft Tubs?
Yes, our products are compatible with Soft Tubs and you will enjoy a longer life span of your vinyl and components due to the noncorrosive nature of the enzymes.    Back to top

Do I use the same amount of Spa Drops for my Soft Tub?
Reduce the amount of Spa Drops for Soft Tubs by 1/2 the suggested dosage on the bottle.  If you are not getting the results you are looking for, please give us a call at our toll free number 1-800-730-8582 so we can assist you.     Back to top


**************************************************************************************************

Water Changes and Maintenance

How often should I change out my water in the hot tub?
If you keep the right balance of Spa Drops in your spa, you can go as long as you want between water changes.  The water won't lock up like it does with chemicals.  Most customers go a full year, some six months. It is really just your personal preference.         Back to top

How do I clean the filters and the Micron Sleeve with your system?
We recommend that you rinse both your filters and Micron Sleeve once a week and soak your filters and Micron Sleeve once a month in a 5 gallon bucket with 5 cups of distilled vinegar or ¼ cup of bleach to approximately. 5 gallons of water.  Leave overnight and rinse thoroughly before reinstalling in the hot tub.        Back to top

Is it okay to use bleach or chlorine to sterilize my filters and Micron Sleeve?
Yes, just be sure to rinse them very well before reinstalling them back into the spa.       Back to top

Do I need to buy anything else besides your Start up Kit for my Hot Tub?
You will need something like a 5 gallon bucket to soak your filters in once a month, some pH test strips and possibly some pH up and down (vinegar and baking soda work well).        Back to top

Do I need to use the Spa Prep and purge my filter with each water change?
Yes, we recommend that you do that to give your plumbing a good cleaning. Though once you start using our products you only need to use 1/2 the bottle and run it for just 3 days.          Back to top

Can I use my old filters when I change over to the Clear Choice System?
Yes, you can but be sure to sterilize them and rinse them out very well before replacing them back into your hot tub.
Back to top

Do I need to purge my hot tub with the Spa Prep even though my hot tub is brand new?
Yes, sometimes there is left over oils, antifreeze and curing from the plastics that need to be cleaned out to help make the system work easily and smoothly for you.  You can just run the Spa Prep for 3 days in this case.       Back to top

Can I leave the tub running with the Spa Prep for longer than 7 days?
Yes, it's fine to run it longer without harming the process.        Back to top

We only use our hot tub once or twice a week. Should we adjust the weekly dosage?
Yes. The dosages recommended on the bottle are for 4 to 6 usages per week, so if you are using the tub 1/2 of that amount then cut back on your drops by 1/2.  If your not using the hot tub at all that week then do not add drops that week.
Back to top

We use our hot tub everyday, should we use more of the Spa Drops?
Only if you are experiencing a lack of water quality and then only a 10% increase at a time to see if that balances things out.  Be careful not to overdose.       Back to top

What is the best way to clean our hot tub cover while using your products?
We recommend using dish soap that will cut through any oils and dirt that may have built up on the cover. Be sure to rinse the cover thoroughly before putting it back on your hot tub.       Back to top

How do I figure how many gallons my hot tub is?
Since there are many variables to your hot tub it is best to contact the manufacturer of your hot tub brand and size for that information.       Back to top

How often should I use the 'Spa Prep' product?
Use this every time you drain your hot tub.  If you have an extra-scummy or old hot tub, you may need to use it a few times initially to thoroughly clean the insides of the tub.       Back to top

Do I add the Spa Drops when I am using the 'Spa Prep'?
No, there are enough enzymes and other natural cleansers in the Spa Prep to do the job for the recommended period of flushing.       Back to top

Can I reuse the 'Clear Choice pre-filter' for the garden hose to fill my tub?
The filter has a 350-500 gallon capacity to successfully filter out all of the unwanted minerals and metals in the water.  It's best to use one filter to fill the hot tub and for topping off. The next time you drain and fill the hot tub again start over with a new pre-filter.        Back to top

How often should I clean and/or change my spa filter?
Weekly - rinse with high pressure water.  Monthly - soak overnight in a bucket of 5 gallons clean water with 5 cups of white vinegar or ¼ cup of bleach. Then rinse spa filters and Micron Sleeve well with high-pressure clean water before re-installing into spa.          Back to top

Do I need to check pH & Alkalinity?
We recommend you keep an eye on the pH for the first 2 months then the Clear Choice System will automatically settle water pH at 7.8 through 8.2 and stabilize alkalinity.  Your spa and skin are protected by the water pre-filter and special conditioning agents contained in the Spa Prep and Spa Drops.          Back to top


**************************************************************************************************

Using the Spa Prep and Purging the Hot Tub

Do I have to use the Spa Prep for the system to work and how long do I leave it in the hot tub for?
Yes, the Spa Prep removes old chemicals, salts, dirt and bio-film that may be in your plumbing.  We recommend that you use the Spa Prep with each water change.  If you do not the Spa Drops enzymes will slowly break down what ever might be in your plumbing and cause your water to be cloudy.  You should use the Spa Prep for 3 to 7 days.  Brand new spas for 3 days, regularly used spas for 5 days and old really dirty spas for 7 days.     Back to top

What is in the Spa Prep and can I use the spa during the purge?
The Spa Prep is a strong dose of enzymes, surfactants and organic soaps. 
Yes, you can use the hot tub during the purge if it feels and looks inviting.  If it's too dirty from cleaning out the spa, wait until you refill it.      Back to top

Why do I need to remove the filters when I use the Spa Prep for the purge?
If there is a lot of debris in your lines, it may clog your filters thus restricting the water flow through the system.  This is also a time when you are cleaning the hot tub not the water.  The filters are there to clean the water. 
The only exception to this is if you have large debris getting into your tub like leaves, etc.  In this case, check your filters once or twice a day and clean as needed.      Back to top

How long should I run my hot tub with the Spa Prep?  Does the hot tub need to be hot and do I run the jets each day during the purge time?
We recommend you let it heat and run as normal with the usual maintenance cycle though it is important to let your jets run a little each day to give them a chance to clean out as well.      Back to top

My hot tub is overflowing with foam during the purge time, what should I do?
This is normal and should just last for a few days and can be easily scooped off with a dust pan shaped device.      Back to top

Do I need to use the Spa Prep and purge my hot tub even if I a have been using your system with each water change?
Yes, we recommend that you do that to give your plumbing a good cleaning though you only need to use 1/2 the bottle and run it for just 3 days.      Back to top

Do I need to purge my hot tub with the Spa Prep even though my hot tub is brand new?
Yes, sometimes there is left over oils, antifreeze, and curing from the plastics that need to be cleaned out to help make the system work easily and smoothly for you.  You can just run the Spa Prep for 3 days in this case.      Back to top

Can I leave the tub running with the Spa Prep for longer than 7 days?
Yes, it's fine to run it longer without harming the process.       Back to top

How often should I use the 'Spa Prep' product?
Use this every time you drain your hot tub, which should be about every 6 to 12 months.  If you have an extra-scummy or old hot tub, you may need to use it a few times initially to thoroughly clean the insides of the tub.       Back to top

Do I add the Spa Drops when I am using the 'Spa Prep'?
No, there are enough enzymes and other natural cleansers to do the job for the recommended period of flushing.   Back to top

**************************************************************************************************

About our Spa Drops

How do I know if I'm adding too many to too few Spa Drops to my water?
An overdose of Spa Drops can make your water cloudy and tinted, can create a brown build up on and around your filters and can create a strong musty smell.  If this occurs stop adding drops for a week or two. Then, if the water has improved, reduce your drops by 1/3.   An under dose of drop can create build up of scum at the water line of your tub, cloudy water and a stinky, sour gym sock smell. Increase your weekly Spa Drops by 1/3. If you experience a stinky sour smell, immediately add a full initial dose of Spa Drops and increase your weekly dosage by about 1/3.      Back to top

How long will my bottle of Spa Drops last for and how can I tell if it's still good?
We guarantee the quality of our Spa Drops for one full year but many of our customers get 18 to 24 months of use out of one bottle of Spa Drops.  You can tell if the quality has expired if all of sudden you can't keep the water balanced anymore after a year or more of great success. If the Spa Drops has a foul or ammonia smell to it then it's expired.  If this happens within the one year warranty, we will quickly and happily send you a new bottle. (To date, this has never happened)           Back to top

What's the best way to store my bottle of Spa Drops?
We recommend that you store the Spa Drops in a cool or warm, dry and dark place when not in use.         Back to top


**************************************************************************************************

About Micron Sleeves

What is the Micron Sleeve and how many do I need?
The Micron Sleeve is a specially textured material that grabs certain types of particles that most filters miss.  It is a looser micron than normal filters so it will not restrict the natural flow of water.
You only need one Micron Sleeve per Hot Tub but using more is acceptable also.
Install the Micron Sleeve by tying it around your main pleated filter.  It doesn't need to cover the whole filter for it to work.  It's okay to cut it smaller if needed or fold the edges to get it to fit.      Back to top

How do I clean the filters and the Micron Sleeve with your system?
We recommend once a month soak you your filters and Micron Sleeve in a 5 gallon bucket with 5 cups of distilled vinegar or ¼ cup of bleach to approximately 5 gallons of water.  Leave overnight and rinse thoroughly before reinstalling in the hot tub.
Back to top

How long with the Micron Sleeve last for?
Depending on how it is cared for and cleaned, a Micron Sleeve could last for several years.     Back to top


**************************************************************************************************

About Hose Pre-filter

How does the Hose Pre-filter work?
It's specially designed to work with our system to filter out metals and minerals from your water.       Back to top

I already have a house water filter system, do I still need to use your Hose Pre-filter?
Yes, it's important to use our whole system as directed to get the best results and to qualify for our Money Back Guarantee.
Back to top

How long will my Hose Pre-filter last?
Our Hose Pre-filter is not a normal carbon water filter but specially designed to work with our products.
We recommend you use one Hose Pre-filter with each water change and topping off the hot tub in-between water changes.
Most of our customers go a full year between water changes.           Back to top

The water flow in my Hose Pre-filter is coming out very slowly?
On rare occasions something can clog the filter. Flush out the filter by unscrewing the coupler from it's original end and thread it into the other end, attach the hose and run the water for a minute in the opposite direction.  Then replace the coupler and hose to its original place. If it doesn't fix it please give us a call.          Back to top

Can I reuse the 'Clear Choice pre-filter' for the garden hose to fill my tub?
The filter has a 350-500 gallon capacity to successfully filter out all of the unwanted minerals and metals of the water for your hot tub.  It's best to use one filter to fill the hot tub and to top it off until the next time you change your water. Then start over with a new pre-filter.           Back to top


**************************************************************************************************

About Our Swim Spa and Swimming Pool Treatment

What do I need to order to use your products for my Swim Spa?
First, pour a bottle of Spa Prep to into your existing water to clean out your plumbing before you change the water, let it run for 5 to 7 days.
Then drain the tub and fill it with the Hose Pre-filter. Wrap your filter with two Micron Sleeves.
Last, a bottle of our Swim Spa Treatment, use as directed.          Back to top

Do I need to use chlorine with the Swim Spa Treatment?
No, you just need the Swim Spa Treatment along with some pH test strips and pH up or down if needed.         Back to top

Can I use just the Swim Spa Treatment without changing my water?
Yes, but if the plumbing has a lot of build up, the enzymes in the treatment will slowly dissolve these particles and cause your water to become cloudy.         Back to top

How do I figure how many gallons my pool is?
You can see our chart at the bottom of the swimming pool page.         Back to top


**************************************************************************************************

Adjusting the pH

What is a natural way to increase or lower my pH?
Although any normal spa pH product is compatible with our products, you can use white distilled vinegar as a pH down and baking soda as a pH up. Always adjust your pH slowly, better than over shooting and having to bring it back from the other direction into balance.          Back to top

How do I know how much white distilled vinegar or baking soda to use when adjusting my pH?
Always start out with small amounts of either, let the tub circulate before testing again and then determine whether the amount you added was too small to make a difference or big enough to make a big difference and adjust future dosages from there.
Back to top


**************************************************************************************************

Trouble Shooting

There is a brown gooey build up on and around my filters?
This is a sign of overdosing of Spa Drops. We recommend that you discontinue adding Spa Drops till the brown build up dissipates and the water clears up.  Then reduce your weekly maintenance dosage by 1/3.      Back to top   

I have a silky residue in my hot tub:
Soft, odorless & colorless residue on spa surfaces are caused by harmless salts that will dissipate with time.       Back to top 

The walls of my Soft Tub are slippery?
With new Soft Tubs this may be the case.  The enzymes are breaking down a coating added for the manufacturing process.  This slipperiness should disappear within a month or so.  This does not compromise the integrity of your Soft Tub, quite the opposite; our products will help prolong the life of your Soft Tub.        Back to top 

I have white cloudy water after adding my initial dose of Spa Drops?
After water changes there is often a 1 or 2 week period when water is softening and changing molecularly. During this period water may look white & cloudy with no signs of overdosing.  Add another weekly dose of Spa Drops to help it along.     
Back to top
 

I have rough surface deposits in my hot tub:
Sometimes soft or hard deposits will form on the spa shell.  This can be a result of some final chlorine or bromine salt deposits being flushed from your spa's plumbing system that the 'Spa Prep' purge did not completely remove.  Normally, these deposits will break down and disappear within a few weeks.  If deposits remain, add 2 cups of white vinegar to spa water.  After 2 days, repeat vinegar treatment if necessary.  Deposits will then normally disappear within a week.        Back to top 

I have green tinted water in my hot tub:
This is harmless and should disappear with time. Usually residual metals in the water that are oxidizing cause this.  A green tint can also result from not using a new pre-filter on your hose when adding water to your spa.  Metals, like copper or nickel, in non-filtered water are prone to oxidizing.  Some water has a natural color to it which chlorine bleaches out.  Since our product is all natural and does not bleach your water, the light tint of color may or may not disappear.         Back to top 

I have a light musty odor in my hot tub:
This is normal for new customers during the first 1 to 4 weeks as the natural spa water sets up.  With time, this odor (trapped Co2 gas) will only be noticeable when you first open your spa cover and release the steam.         Back to top 

I have a foul sour odor coming from my hot tub?
That usually means you have under dosed and need to put in a full "initial" dose of Spa Drops and let circulate for a half day or more.  Be sure the smell is gone before you use your hot tub again.            Back to top 

I have floaties in my hot tub:
Light flakes in the water are non-toxic buildup from spa’s plumbing system.  Clean spa filters and Micron Sleeves more often.  If flakes persist, add 2oz of Spa Prep and 5 cups of white vinegar to spa water, wait 6-12 hours, then change spa water.  To prevent continual build up, adjust and maintain the spa water pH to 7.2 through 7.6 using traditional pH spa products.
Back to top